PRIVACY POLICY

At SOEUR Collective our customers are important to us and we are very committed to respecting and protecting your personal details. Any and all of your details you provide SOEUR Collective are strictly confidential. We are bound by the Privacy Act 1988 (Commonwealth Government) as well as other applicable laws protecting privacy in relation to the personal information you provide and give effect to these laws by adhering to the Australian Privacy Principles when dealing with your personal information.

When you make a purchase with SOEUR Collective, we collect certain information from you, including your name, billing address, shipping address, payment information, email address and phone number. This is referred to as order information. We only collect the personal information that you choose to provide and will only use this information to process your orders and to assist in a seamless shopping experience. We only retain collected order information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We do not share any personally identifying information publicly or with third-parties, except when required to by law. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. The personal information we collect from you will be used in some or all of the following ways:

To deliver the products you have purchased

To update you on the delivery of the product and for customer support purposes

To provide you with relevant product information

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Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.Your purchase is secured by Stripe. Your credit card details are passed securely through Stripe’s certified secure payment process, not stored by our website.

If you have any questions about how we handle user data and personal information, feel free to get in touch via our contact page.